Shipping Policy
Shipping Destinations
Europe Mark Kilts ships worldwide. We aim to bring the finest Scottish attire to your doorstep, no matter where you are.
Shipping Rates and Delivery Times
Shipping rates are calculated based on your location and the weight of your order. The exact shipping costs will be provided at checkout.
Estimated delivery times:
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UK: 3-5 business days
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Europe: 5-7 business days
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International: 7-14 business days
Please note that delivery times are estimates and may vary due to customs processing and other unforeseen factors.
Order Processing
Orders are processed within 1-2 business days. Custom-made kilts and other bespoke items may take longer to process, depending on the complexity of the order. You will receive an email confirmation once your order has been dispatched, including a tracking number.
Shipping Carriers
We use trusted shipping carriers to ensure your order arrives safely and on time. The carrier will depend on your location and the shipping option you select at checkout.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the recipient. Europe Mark Kilts has no control over these charges and cannot predict their amount.
Returns Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- The item must be unused, in its original condition, and with all tags attached.
- The item must be returned within 30 days of receipt.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made kilts and bespoke items
- Gift cards
- Items purchased on sale
Return Process
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Contact Us: Email our customer service team at [Your Contact Information Here] to initiate a return. Please include your order number and the reason for the return.
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Receive Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send your item back.
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Ship Your Return: Pack the item securely and include your return authorization. Ship the item using a trackable shipping method to ensure it reaches us safely.
Refunds
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Information Here].
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
